KEMBA Financial Credit Union
Columbus, OH
Title: Virtual Branch Float Representative
Reports to: Virtual Branch Sales Assistant Manager
Supervises: None
Status: Non-Exempt
Objective
The Virtual Branch Float Representative is responsible for member outreach such as onboarding new members, shortfall member calls, contacting new and existing members who have purchased a vehicle and as well as floating between the Virtual Branch Service and Virtual Branch Sales teams as member and staffing needs dictate. This high-contact position cross-sells additional products and services that enhances the member’s financial situation and requires the ability to deal effectively with Members and other KEMBA Associates primarily by telephone and in writing.
Duties and Responsibilities
Assumes responsibility for the effective and professional performance of Member service functions:
Presents and explains Credit Union services and products to Members and assists in meeting their financial needs;...