Gregory Poole Equipment Company
Garner, NC, USA
PRIMARY FUNCTION: This position serves customers by gathering detailed information for scheduled and unscheduled repair needs. This position will be setting up service repair calls in the applicable systems and providing service information to the dispatchers for scheduling of repair or emergency service. Responsible for setting up new customer accounts, adding machine to our population list in the system along with resolving or assisting with service problems and various situations. ESSENTIAL DUTIES: Customer Service - 60% Answers all inbound calls as well as gathering all appropriate information to set up service calls in the corporate business system. Assist customers who have specific inquiries on services needed or invoicing questions. Assists the Service Managers, Service Advisors/Dispatchers with customer inquiries and requests for repair/services. Advise Customer Care Center Manager of any significant activity or potential customer concerns, major...