Fastwyre Broadband
Overland Park, KS
American Broadband Position Purpose/Summary The Tier 2- Technical Support Provides basic remote network surveillance and first tier trouble shooting in a 24/7hr environment which may require shifts outside of standard business hours. Tests, locates and repairs semi-complex equipment problems. Performs basic configuration and fault management for wide array of platforms in the network including but not limited to different types of Calix nodes, Meta voice switching platform, and an assortment of adjunct and peripheral systems, and transport. Primary Duties & Responsibilities Works as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance. activities for all network nodes in his/her area of responsibility. Creates and responds to trouble tickets by either conducting restoration efforts or dispatching the appropriate personnel. Answer inbound calls from a variety of client...