Encon Heating & AC
Stratford, CT
We are looking to add a Service Manager to our Commercial Service Team based out of Stratford CT. The Service Manager runs a technician team of 7–15 and owns its productivity, quality, and revenue. Success is measured by team effectiveness. This manager must maintain team morale, complete performance reviews, and ensure safety is always top priority. If you are a technician that wants to transition into a Service Manager role, this could be a great position for you! Core Responsibilities Own the team's numbers: team effectiveness matrix, margin, revenue, and where the team stands against plan at any point. Manage labor efficiently: shift technicians daily to match call type and capacity; decide same-day repair vs. follow-up; eliminate repeat trips and supply inefficiencies. Lead from the field: work in the field weekly with top-half technicians; coach, check quality, find opportunity on site. Develop technicians: hire, train, develop, and...