Ajinomoto Foods North America, Inc.
Ontario, CA, USA
IT Help Desk Supervisor US-CA-Ontario Job ID: 2026-8744 Type: Regular Full-Time # of Openings: 1 Ontario (Corporate Office) Overview The Help Desk Supervisor is responsible for overseeing the daily operations of the IT Help Desk team, ensuring efficient and effective technical support for end users across all company locations. This role combines tactical leadership with hands-on problem-solving, focusing on ticket resolution, team performance, and continuous process improvement. The supervisor will serve as an escalation point for complex issues, enforce service standards, and collaborate with other IT functions to maintain a secure and reliable technology environment. Responsibilities Supervise and coordinate Help Desk team activities to ensure timely resolution of technical issues across multiple sites. Monitor ticket queues, prioritize requests, and enforce Service Level Agreements (SLAs). Act as an escalation point for complex or critical incidents....