Eastern Michigan University
Ypsilanti, MI
Title: Customer Service Representative II
Employee Classification: CS
Pay Grade: CS 05
Division: Parking
Subdivision: Parking
Department: Parking
Campus Location: Main Campus
General Summary
Under limited supervision, perform various duties in support of office customer service functions and related operational activities, either in person or over the telephone, or in correspondence which require a working knowledge of a wider variety and complex program policies, procedures and regulations.
Principal Duties and Responsibilities
Receive incoming inquiries by phone and/or in person over the service counter and determine proper handling to minimize need for subsequent referral.
Communicate to customers the departmental policies and procedures related to their needs and provide customers with appropriate forms and instructions.
Answer and resolve complex inquiries from customers relative to services provided, or other University...