NAPA Auto Parts
Naperville, IL, USA
Naperville, IL, USA Full time R25_0000042040 Position Mission: Support all aspects of a specific IBS Customer relationship by ensuring proper execution per the IBS customer contract. Works as the liaison between NAPA (HQ, Division, District and Store) and the IBS Customer in contract compliance, customer service, inventory management, loss prevention, reporting, consistent operating among multiple sites and overall ensures that NAPA/Customer initiatives and expectations are carried out. Position Performance Measures: Customer Satisfaction Contract execution Meeting or exceeding contract SLA Contract Sales Contract Profit Inventory Management/Inventory Control Responsibilities: Customer Responsibilities - Customer Relations - Develops good customer relations and maintains a high level of service to the customer. Responds to customer requests and questions in a timely manner. Works closely and communicates with company and customer management teams to...