Liberty Software
Dallas, TX, USA
Lead the team that supports the pharmacies supporting their communities! At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care. What You'll Do: Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients Serve as the point of contact for escalated customer issues and work...