8 service manager jobs found

Description: Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. I. General Job Description The Regional Mobile Service Manager (RMSM) is responsible for the performance, productivity, and operational execution of all mobile service technicians across assigned locations. This role exists to ensure mobile service operates as a high-output, revenue-generating, customer-facing extension of the service network, not a support function. The RMSM operates with a high sense of urgency and direct accountability for technician performance outcomes, including productivity, efficiency, engagement, safety compliance, and customer satisfaction. This role is the primary driver of mobile...

Description: Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer’s needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder. At the end of each...

The Collections Specialist I monitors incoming payments by properly tracking them into the system to maintain accurate records. This position will also maintain department databases and spreadsheets to insure accurate and on time collections are received and processed. Responsibilities Responsible for managing and collecting a minimum of $10 million of receivables up to $30 million maximum. Responsible for timely collections of smaller customer accounts with a medium difficulty ranking Researching short pays daily or at bare minimum weekly by running a balance due report and looking at remittances and invoices and work with other departments on miles, rates, fuel, and accessorials and customer to resolve. Maintain payment databases and spreadsheets-updating information as needed. This includes collections and accounting software, spreadsheets, and Transportation Management Systems. Communicate with customers to request payment and arrange payment plans based on...

The Customer Service Representative (CSR) manages the relationship and daily interaction with customers. The CSR manages and coordinates load count growth, accuracy of information entered in the system, service performance levels, improving quality of freight, strengthens relationships with customers, and proactively communicates issues with customers. Responsibilities Create, develop, and retain business relationships with assigned customers Manage account relationships as the primary point of contact for day-to-day needs, including ongoing communications, coordination of customer needs, billing, collections, and other activities Identify and qualify additional opportunities with existing customers through relationship building Understand current market conditions to identify additional opportunities to increase margins Monitor service to meet customer expectations Monitor EDI for any load tenders ⁠Follow up with customers on any missed loads / service issues Review...

Job Purpose/Scope: Supports revenue growth by maintaining strong relationships with existing Industrial and Cathodic customers and developing new opportunities in these markets. Assists with sales activities, marketing support, and customer communications to ensure consistent service and growth. Job Location:   Greeneville Tennessee Plant Job Duties/Responsibilities: Maintain and build relationships with existing customers to ensure ongoing business and satisfaction. Identify and qualify new sales opportunities in assigned markets. Assist with preparing quotes, pricing, and proposals; follow up to secure orders. Support the creation and distribution of marketing materials and product information. Track sales activity and update the pipeline in coordination with the sales team. Provide accurate feedback from customers to support product and service improvements. Monitor industry trends and share insights with the sales team. Perform other...

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers' equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This...

The Accessorial Specialist is responsible for the collection and disbursement of accessorial transactions. This includes identifying, validating, and facilitating the recovery of accessorial revenue, while also monitoring, investigating, and authorizing accessorial settlements paid to carrier partners. This position works closely with customers, operations, Billing and other cross-functional teams to maintain a low cost revenue ratio. The Accessorial Specialist plays a critical role in maximizing revenue opportunities, minimizing cost, maintaining accurate records and supporting operational efficiency. Responsibilities Review operational reports to identify detention and other accessorial charges eligible for customer billing. Monitor cost revenue reports to ensure all detention settlements are eligible for customer reimbursement. ⁠Review and validate all carrier accessorial requests, examine all related material, and enforce settlement guidelines to ensure all carrier...

Healthy Families Family Support Specialist (Morgan & Roane Co.) Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Healthy Families Family Resource Specialist (Morgan & Roane Co.) today! The Healthy Families Family Resource Specialist (Morgan & Roane Co.) 1. Manages referrals to the Healthy Families program in accordance with the Healthy Families America model requirements, including. Attempting contact with all referrals within 24 to 48 hours of receiving the referral. Contacting each referred family a minimum of 2 times a month during the first trimester and second trimester and until the family is assessed. Contacting each referred family a...