OSC Edge
GA
As the Help Desk Support Specialist, the individual will provide technical expertise to government customers and provide day-to-day maintenance, support, and upgrades for operating systems, and workstations. In this role, the Help Desk Support Specialist will directly interface with customers to schedule and perform software installations and upgrades and maintains them in accordance with established policies and procedures.
Responsibilities:
Provides quality customer support to ensure a positive experience as a customer service employee
Responds to customer inquiries in-person, telephonically or via e-mail.
Resolves customer issues through subject matter expertise, research, reproduction, and troubleshooting
Participates in special projects as required
Works under some supervision but also expected to utilize independent judgment and initiative. Work is reviewed for soundness of technical judgment, overall adequacy, and accuracy
Keeps manager and team...