Anna Jaques Hospital
United States
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position is on-site with travel throughout the BILH hospital locations. Currently seeking coverage for Mount Auburn Hospital with cross coverage in other areas as needed. The Field Support Technician will be responsible for delivering world-class field support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 In-person support position is responsible for all aspects of customer requests and incident management. This includes acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of service requests/incidents. The Field Support Technician interacts with all levels of BILH colleagues and thus must have superior customer relations and communications skills. This...