ICIMS - Lutron Electronics Company, Inc
PA
Lutron Electronics Company, Inc Service Operations Analyst US-PA-Center Valley Job ID: 2026-5253 # of Openings: 1 Category: Technical Support Lutron - Annex Overview Lutron has an immediate opening for a Service Operations Analyst to support our Service Organization at the Annex office location in Center Valley, PA. This role will provide leadership with actionable, data-backed insights to improve organizational performance (customer experience and service effectiveness). This role focuses on removing customer friction, improving service quality, and enabling customer self-service by operationalizing analytics into quality improvement projects and intuitive self-service initiatives. This is a newly created position designed to support growth and elevate service delivery. Responsibilities Deliver actionable, data-driven insights to leadership to enhance service performance and decision-making. Analyze customer interactions, sentiment, and behavior...