Chubb
O'Fallon, MO, USA
JOB DESCRIPTION Job Responsibilities: Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment On average, our representatives are responsible for 40-50 calls per day Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage Responsible for cross selling coverage to round out accounts Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) Work collaboratively with team...