Equifax, Inc.
Atlanta, GA
As our consumers' first point of contact or for escalated issues, this position is responsible for taking inbound phone calls from consumers to educate, answer questions, provide information, and resolve disputes relating to consumer credit information and products. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA). What you'll do Take escalated consumer calls regarding their Equifax credit report. Address consumers questions or concerns and to ensure the accuracy of their credit file Provide support and education regarding credit information, credit file interpretations and Equifax products Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client. Provide excellent customer service for all consumer telephone or written requests for disclosure...