Park Place Technologies
Highland Heights, OH
Associate Technical Support Engineer
The Associate Technical Support Engineer ensures Park Place Technologies derives maximum benefit from the sale of its products by providing customers with high quality Technical Support.
Responsibilities:
Advise customers how to configure and use Park Place Technologies’ software products to satisfy their operational needs.
Trouble-shoot and identify the cause of customer software product problems.
Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels.
Ensure all customer problems and queries are logged in Park Place Technologies’ Helpdesk system, escalated where appropriate and tracked through to completion.
Work closely with Software Development Teams on the resolution of customer problems.
Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials.
Develop and maintain a full and current awareness of Entuity...