PNM Resources
Albuquerque, NM
POSTING DEADLINE This position is posted until filled. JOB DESCRIPTION Customer Operations Supervisor Salary Grade: G07 Minimum Midpoint Maximum $73,060 - $96,804 - $120,548 SUMMARY: Under general supervision, supervises activities such as customer service, customer billing, credit and field collection, customer assistance, division accounting, meter reading, energy theft, cashiering, data entry, division accounting, marketing, and sales. Provides resource management and supervision through performance planning, appraisals, training, interviewing, hiring, directing, counseling, and corrective action and/or positive discipline. Manages regulatory, legal, and customer interface for purposes of complaint resolution. Manages to a collective bargaining agreement for union employees. ESSENTIAL DUTIES AND RESPONSIBILITIES: Implements and ensures appropriate customer operations standards are maintained through well-informed and adequately trained...