AFSPA
Washington, DC, USA
AFSPA Description:
The American Foreign Service Protective Association (AFSPA) is seeking detail-oriented, service-driven professionals to support members navigating Foreign Service Benefit Plan (FSBP) health benefits, claims, medical/pharmacy coverage, and eligibility issues. This essential role supporting a mission-driven membership organization is ideal for individuals who excel in structured, policy-driven environments, enjoy problem-solving, and take pride in delivering accurate, high-quality, and compassionate service. This position is not a sales or advisory role. It requires strict adherence to documented health plan benefits, regulatory requirements, and internal procedures. Key Responsibilities include, but are not limited to the following: Answer high-volume inbound calls in a call center environment. Assist members with health benefits, claims, eligibility, and coverage inquiries via phone, email, and written correspondence. Troubleshoot...