Gregory Poole Equipment Company
Garner, NC, USA
PRIMARY FUNCTION: This position will proactively support GPEC equipment and GPEC customers' equipment by analyzing Product Link fault codes, oil sample results, machine inspection reports, equipment repair history, site conditions, and providing reports and recommendations based on this data. ESSENTIAL DUTIS: Provide real time condition monitoring and health status updates for the growing population of connected equipment for Energy and Transportation customer base. Gather data from available resources per serial number or per customer population information as requested by the Energy and Transportation service team or Caterpillar for reporting and potential quoting opportunities. All quoting opportunities will be provided to the appropriate Product Support Rep assigned to the customer's account. Provide equipment codes and alerts to the appropriate PSSR or TC to provide emergency recommendations to both internal and external customers regarding equipment...