3 research technician jobs found

What is the purpose of this role? The Technical Support Agent will serve as a frontline resource for DOOR customers, providing timely and effective technical support across DOOR hardware, software, and connected building solutions. This role is responsible for diagnosing customer issues, guiding users through troubleshooting steps, documenting support interactions, and escalating issues when necessary. This is a fast-paced and dynamic position for someone who is technically capable, highly accountable, eager to learn, and interested in growing their responsibilities as DOOR continues to evolve. What is the role? As the Technical Support Agent, you will join our growing Customer Support team at DOOR. The ideal candidate is technically curious, customer-focused, organized, and comfortable operating in an environment where priorities and technologies can change quickly. We are looking for someone who can be successful in the role today while demonstrating the...

What is the purpose of this role? The Technical Support Agent will serve as a frontline resource for DOOR customers, providing timely and effective technical support across DOOR hardware, software, and connected building solutions. This role is responsible for diagnosing customer issues, guiding users through troubleshooting steps, documenting support interactions, and escalating issues when necessary. This is a fast-paced and dynamic position for someone who is technically capable, highly accountable, eager to learn, and interested in growing their responsibilities as DOOR continues to evolve. What is the role? As the Technical Support Agent, you will join our growing Customer Support team at DOOR. The ideal candidate is technically curious, customer-focused, organized, and comfortable operating in an environment where priorities and technologies can change quickly. We are looking for someone who can be successful in the role today while demonstrating the...

JOB DESCRIPTION Role Summary As a Small Business Help Desk Representative, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery environment (NICE CXOne Phone Platform). You will serve as the first point of contact for both external and internal customers, handling a wide variety of requests and providing first-level technical assistance and problem-solving over the phone. Strong phone skills are essential - you will be expected to manage incoming calls efficiently, respond professionally, and resolve issues accurately and promptly. Critical thinking is a foundational requirement of this role. You will need to analyze customer inquiries, assess urgency and complexity, and triage requests based on training and established protocols. A critical differentiator for success in this role is the ability to quickly absorb and apply training materials, onboarding resources, and team-provided...