69 research manager jobs found

Job Title: IT Service Desk Lead Location : Washington, DC Position Type: Full time Req ID: JR100145 Description: The IT Service Desk Lead is responsible for overseeing daily enterprise IT service desk operations supporting both users and stakeholders. This role manages operational support activities across Tier 0, Tier 1, and coordinated Tier 2 support functions while ensuring delivery of high-quality customer service, incident resolution, and operational performance in accordance with contract requirements and ITIL best practices. *This position is contingent upon contract award.* Responsibilities: Lead day-to-day service desk operations and ensure consistent delivery of enterprise IT support services. Manage incident management, request fulfillment, escalation handling, and customer communications. Ensure compliance with established SLAs, SOPs, quality standards, and performance metrics. Supervise service desk personnel and coordinate...

$43,680 - $56,160 / annually Reporting to the Sales Manager for Corodata, this position is responsible for prospecting, setting appointments, learning operations and assisting with presentations for sales activities. In the process of learning how to prospect, the Business Development Representative will also learn skills such as managing a CRM, estimating, proposals and presentations. This is an entry-level sales position, with an opportunity to grow into an Account Executive. In addition, may assist with project management. This position will report to the Sales Manager but will have a dotted line to a Strategic Account Executive. A successful contributor in this role will exhibit a willingness to partner with all departments on best practices to ensure customer happiness. ESSENTIAL DUTIES AND RESPONSIBILITIES: Business Development Activities: Conduct research to identify and analyze leads for potential opportunities to grow our client base...

Job Ref:JR-3364 Location:20 O'Neil Blvd, Attleboro, MA 02730 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Onsite: 100% onsite Salary/Pay Rate:$41,200.00 - $46,500.00 per year Overview The Attleboro location is looking to fill a Patient Representative I role for an August start date. The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient’s experience and their entry into the DFCI system. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across...

Job Ref:JR-3339 Location:10 Brookline Place, BROOKLINE, MA 02445 Category:Quality/Risk Management/Patient Safety Employment Type:Full time Work Location:Remote: occasional onsite Salary/Pay Rate:$41,200.00 - $46,500.00 per year Overview The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most...

The Manager of Support leads the Technical Support Team which serves as the frontline point of contact for the SmartCOP customer base at public safety agencies (law enforcement, 911 dispatch centers, and correctional facilities). What your impact will be: Leading the Technical Support Team; Managing day-to-day activities of the team; Setting targets and metrics for team accountability; Auditing and improving processes and procedures that will result in faster ticket response times and a better customer experience; Creating and executing a training program for ongoing team learning and understanding of the different aspects of the product portfolio; Interacting with customers to manage relationships and address issues; Ensuring that customer requests are responded to and resolved in a timely manner; Working with internal partner departments to escalate and address customer requests, as necessary; Developing members of the team; Coaching members of the team, as...

Sarnova HC, LLC Position Title: Accounts Recievable Specialist I - Digitech - Remote Location: Virtual• | United States Job Description The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The AR Management Specialist will provide support across all aspects of insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed by both patients and insurers....

Location: Tampa, FL, USA Req Number: Req #1831 Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work ®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list . These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a...

As the Help Desk Support Specialist, the individual will provide technical expertise to government customers and provide day-to-day maintenance, support, and upgrades for operating systems, and workstations. In this role, the Help Desk Support Specialist will directly interface with customers to schedule and perform software installations and upgrades and maintains them in accordance with established policies and procedures. Responsibilities: Provides quality customer support to ensure a positive experience as a customer service employee Responds to customer inquiries in-person, telephonically or via e-mail. Resolves customer issues through subject matter expertise, research, reproduction, and troubleshooting Participates in special projects as required Works under some supervision but also expected to utilize independent judgment and initiative. Work is reviewed for soundness of technical judgment, overall adequacy, and accuracy Keeps manager and team...

$43,680 - $56,160 / annually Reporting to the Sales Manager for Corodata, this position is responsible for prospecting, setting appointments, learning operations and assisting with presentations for sales activities. In the process of learning how to prospect, the Business Development Representative will also learn skills such as managing a CRM, estimating, proposals and presentations. This is an entry-level sales position, with an opportunity to grow into an Account Executive. In addition, may assist with project management. This position will report to the Sales Manager but will have a dotted line to a Strategic Account Executive. A successful contributor in this role will exhibit a willingness to partner with all departments on best practices to ensure customer happiness. ESSENTIAL DUTIES AND RESPONSIBILITIES: Business Development Activities: Conduct research to identify and analyze leads for potential opportunities to grow our client base...

About Us: How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What's the role? The Aftermarket Client Specialist is responsible for the sales growth of Aftermarket products and services in a defined territory. The portfolio includes but is not limited to Software Maintenance Agreements, System Calibrations,...

Job ID: 521864 Non-Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo . Job Summary This is an entry level Inside Sales position providing support to Outside Sales Representatives and is often combined with customer service initiatives. The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company...

Position Title: IT Support Engineer II Location: Richmond, VA Time Type: Full time Requisition ID: JR_29010 Description: KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. People. Passion. Performance. It is these...

Sarnova HC, LLC Position Title: Accounts Receivable Specialist - Digitech - Remote Location: Virtual• | United States Job Description The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The AR Management Specialist will provide support across all aspects of insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed by both patients and insurers....

Sarnova HC, LLC Position Title: A/R Management Specialist I - Digitech - Remote Location: Virtual• | United States Job Description The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The AR Management Specialist will provide support across all aspects of insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed by both patients and insurers....

Naperville, IL, USA Full time R26_0000012997 Position Mission: Support all aspects of a specific IBS Customer relationship by ensuring proper execution per the IBS customer contract. Works as the liaison between NAPA (HQ, Division, District and Store) and the IBS Customer in contract compliance, customer service, inventory management, loss prevention, reporting, consistent operating among multiple sites and overall ensures that NAPA/Customer initiatives and expectations are carried out. Position Performance Measures: Customer Satisfaction Contract execution Meeting or exceeding contract SLA Contract Sales Contract Profit Inventory Management/Inventory Control Responsibilities: Customer Responsibilities - Customer Relations - Develops good customer relations and maintains a high level of service to the customer. Responds to customer requests and questions in a timely manner. Works closely and communicates with company and customer management teams to...

At HomeTeam , we put people first . We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player. Apply in minutes from your mobile phone! Responsibilities As a HomeTeam Customer Service Representative, you can expect to: Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.  Provide information to prospects and initiate new service Answer questions, research problems, resolve issues, provide pricing...

Saint Paul, MN, US Clerical Full Time 1219 Housing Support Client Specialist 4-Day Work Week Option Available Location: St. Paul, MN Pay Range: $22.56 - $28.65 hourly We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. Mental Health Resources, Inc. is an Equal Employment Opportunity/Affirmative Action employer. We embrace diversity and inclusion and take a person-centered care approach to the population we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. See what employees have to say about working at MHR! www.mhresources.org/careers The Housing Support Client Specialist is responsible...

Job Description: Summary: The Customer Care Advocate (CCA) resolves customer inquiries via telephone, walk in, mail, fax, web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim payments, and enrollment in accordance with LOS, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member & provider satisfaction/retention. The B version of this role requires the individual to speak Spanish fluently. Essential Responsibilities/Accountabilities: All Levels Provides service among the customers and business partners while responding in a professional, efficient, and timely manner to enhance member and provider satisfaction and retention. Must exercise tact, patience, and professionalism at all times in responding to internal/external customers. Documents,...

Position Summary The Customer Account Coordinator supports processes throughout the Sales Op Operational areas and any other departments as necessary  in order to  align functions within SAP, reporting systems, and sales operational procedures .   Each Coordinator will be part of a 2-person  team  and each team member will  be responsible for  a set group of accounts by state .   Responsibilities may vary depending on the group of accounts assigned .   List  below are the primary responsibilities. Essential Functions and Duties Accounts Account creation, request s  are  submitted  on credit applications, spreadsheets,  and  by email Changes to existing accounts received by email or updated credit applications Ensure that all credit applications are submitted  with the necessary information and contact customers as needed to obtain  additional information Notify the Customer, Financial Services, and the...

Nemours is seeking a Patient and Services Rep for our Welcome Center/ Front Desk! Patient and Family Services Representatives create a family centered environment that ensures that as a family arrives at Nemours Children's Health, Delaware, to receive clinical care, a positive and inviting experience is provided. The Patient and Family Service Representative is often the first point of contact for community, patients and families and are integral in forming the first impression those stakeholders have of the organization. This is a part-time role, Monday through Friday, 20 hours a week, 3:00PM to 7:00PM. Position Responsibilities Welcome families entering the main lobby of the hospital building through staffing at the front desk (outpatient and atrium) and Welcome Center. Completes inpatient visitor badging process to ensure patient and associate safety. Keep families comfortable in Welcome Center, including during the bed assignment process, etc. Provides and...