3 research assistant ii jobs found

Job Title: Help Desk Technician Location : Remote Position Type: Full time Req ID: JR100074 Description: The Help Desk Technician / Journeyman Computer User Support Specialist will provide front-line and escalated user support for the GEOMAP platform, ensuring timely resolution of technical issues and a high-quality customer support experience for Air Force users. This role supports day-to-day operations by troubleshooting user incidents, documenting resolutions, tracking service requests, and coordinating with engineering, database, testing, and production support teams to maintain system reliability and user readiness. *This position is contingent based upon contract award.* Responsibilities Provide help desk support for GEOMAP users, including incident intake, troubleshooting, resolution, and escalation. Respond to user issues involving application access, account support, system functionality, data workflows, and general technical questions....

Job Title: Unisys Technical Support/Application Support Location : Remote Position Type: Full time Req ID: JR100008 Description: DDCIT Services is seeking a Unisys Technical Support/Application Support professional to join their team. Must have an active Secret Clearance. Responsibilities Provide support for installs, upgrades, and configuration of the Unisys OS2200 systems. Provide audit and inspection support for the government to include providing artifacts and evidence. Implement Cyber Command Communication Tasking Order / Fragmentary Order / Information Operations Conditions requirements. Create appropriate level of user accounts according to user role access for the Unisys OS2200 system both user and system accounts. Perform system backups IAW DISA regulations. If backups fail, perform recovery steps and provide a detailed summary of all steps performed to correct backup failure. Ensure Unisys OS2200 and supporting Windows systems environments...

Job Title: Help Desk Manager/Administrator Location : Remote Position Type: Full time Req ID: JR100049 Description: The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues, defect management, and optimal operational uptime. This role includes managing help desk staff, maintaining performance metrics, and ensuring compliance with Air Force Lifecycle Management Center (AFLCMC) Objectives and Key Results (OKRs). *This position is contingent upon contract award* Responsibilities Lead and manage Tier II and Tier III Help Desk operations in accordance with governmentapproved procedures. Supervise functional analysts, developers, and database administrators supporting application troubleshooting, defect resolution, and data correction scripts. Oversee ticket management, escalation procedures, and defect and bug...