Alliance Health
Morrisville, NC, USA
The Provider Support Line Specialist handles calls from providers and answers questions about joining the network, contracts, enrollment, billing, member information, navigating the EHR, claims submissions, authorization requests, onboarding into our network, troubleshooting various technology platforms, and NCTracks
The Provider Helpdesk is open Monday through Saturday 7AM to 6:30PM, Employee schedules may vary to cover the Helpdesk and will include working holidays.
This position is full-time remote opportunity. The selected candidate must reside in North Carolina.
Responsibilities & Duties
Provide coverage of the Provider Network Helpdesk phone within Department expectations
Guide providers through process of initiating credentialing during times of network expansion
Assist providers in navigating the EHR and other portal platforms
Respond to requests for information in writing and over emai
Assist providers...