Honeywell INC.
Salem, MA
Job Description The Hospitality Technical Systems Support Professional provides frontline technical support for Honeywell Hospitality customers, with a primary focus on troubleshooting and resolving issues related to electronic locks, access control, networking, wireless communications, cloud services, and integrated hotel technologies. This role combines customer support, technical problem-solving, customer engagement, and participation in new product introductions (NPI) and continuous improvement initiatives. Responsibilities Customer Support Provide technical support via phone, email, and remote sessions. Troubleshoot issues involving: Electronic locks and access control systems Gateways, controllers, and wireless communications Networking and connectivity Cloud services, APIs, and third-party integrations Document cases and resolutions in Salesforce. Own customer issues through resolution while meeting service and quality expectations. Technical...