FFF_Enterprises
Temecula, CA
Position Summary The Customer Service Specialist is an enthusiastic and accountable individual who consistently displays a professional attitude while delivering excellent customer service through all forms of communication (e.g., telephone, email, chat). The successful candidate will demonstrate a strong understanding of the Company’s core values and customer service requirements and policies while providing product and service information, supporting order accuracy, responding to customer inquiries, and resolving customer issues in a timely manner. This position is primarily remote; however, mandatory in office workdays are required ‑office workdays are required, and the work arrangement is subject to change based on business needs. Essential Functions and Duties Serve as a primary support resource for Moderna Direct customers , responding to inquiries via phone, email, and chat related to order placement, order status, account access,...