11 project manager jobs found

Position Title: UX (User Experience) Designer Location: Remote - United States Department: Business Analytics Workplace Type: Fully remote Reporting To: Michael Horan Compensation: $90,000 - $110,000 / year UX (User Experience) Designer At Group O, our clients’ Digital Experience Design team focuses on creating intuitive, connected digital journeys across every customer touchpoint. We use human centered design to solve complex problems, adapt to evolving customer needs, and uncover future opportunities. As a UX Designer, you will craft scalable, high quality digital experiences for business customers. This role is well suited for a confident, detail oriented designer who can own key aspects of the user experience, deliver production ready assets, and collaborate closely with cross functional partners in a fast paced environment. In this role, you will translate complex requirements into clear, engaging, and user friendly solutions,...

Position Title: Customer Service Representative Location: Remote - United States Department: Call Center Workplace Type: Fully remote Reporting To: Kimberly Castillo-Cisneros Compensation: $16.00 / hour Customer Service Representative Group O is seeking a Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. The ideal candidate for this role will possess effective communication skills, problem-solving abilities, and a customer-focused...

Position Title: Bilingual Customer Service Representative Location: Remote - United States Department: Call Center Workplace Type: Fully remote Reporting To: Kimberly Castillo-Cisneros Compensation: $17.00 / hour Bilingual Customer Service Representative Group O is seeking a Bilingual (English/ Spanish ) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a Bilingual Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. The ideal candidate for this role will possess effective communication...

The primary function of this role is to provide live, real-time assistance to support center specialists, which includes providing guidance in a digital work environment and being the first point of contact for all team members. Team Leads are also the first point for resolving escalated customer issues, which can include speaking to the accountholder, researching the reason for escalation, owning the resolution, and providing feedback and recommendations to the business. This role is also responsible for coaching/mentoring and refresher training of all members of the Support Department. This role will also involve providing feedback, conducting testing, implementation of new technology, software applications and product offerings. The Team Lead position assists in the review of all internal Policies and Procedures and training materials. Through verbal and written communications, the individual in this position develops, strengthens, and maintains a positive relationship with our...

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Plans and executes sales targets and activities in a specified region for the portfolio of a unit in order to increase sales with all kinds of potential customers and to achieve defined commercial targets. Job Description Come Join Our Team as: Velocity Sales Associate Position Overview Location: Remote within Northern Lakes/Chicago Region The Velocity Sales Associate (VSA) partners with field Sales Account Executives (AEs) to create qualified leads that convert to pipeline and provide sales support to the AE throughout the sales cycles. The VSA will develop pipeline through outbound prospecting and...

Position Title: Customer Service Representative (Michelin) Location: Milan, IL (4905) Department: Call Center Workplace Type: Fully remote Reporting To: Angela Kelley Compensation: $16.00 / hour Customer Service Representative (Michelin) Group O is seeking a Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. The ideal candidate for this role will possess effective communication skills, problem-solving abilities, and a customer-focused...

The Sr. Desktop Support Specialist will report to the Desktop Support Manager in the Technology Department. This role is responsible for providing employees located in our corporate office, as well as remote locations, with Level 1 and 2 support for the desktop environment including deployment of desktops and laptops and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling. Although rare, this position is expected to be responsive after hours to both end user issues and emergency text alerts for critical servers and applications. Duties & Responsibilities: Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus and other network devices/peripherals, both remotely and on-site Serve as a main point of contact for handling escalated issues and resolving more complex technical...

Description: Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer’s needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder. At the end of each...

JOB DESCRIPTION Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience. We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude. In this role, you will: Troubleshoot and remediate...

Job Description About IntelliSource IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target. We bring the sophistication of a national firm with the responsiveness of a regional partner. About the Role IntelliSource is seeking an Onsite Technical Coordinator to provide hands-on technology and IT support within a fast-paced onsite operation. This role will serve as a primary point of contact for employees needing assistance with IT equipment, system access, hardware troubleshooting, and general technical support. The ideal candidate is organized, technically capable, customer-service oriented, and comfortable managing both IT assets and day-to-day help desk requests in a...

Description: Employment Type: Full-Time, On-site #LI-ONSITE Entry Salary Range: $22.64-$27.17 per hour with an incentive opportunity based on individual performance. Comprehensive Benefits Package We’re committed to supporting your well-being and work-life balance through a robust benefits offering: Health & Wellness Medical, dental, and vision insurance to keep you and your family healthy. Financial Peace of Mind 401(k) with company match, life insurance, and disability coverage. Time Off Generous paid time off (PTO), paid holidays, and paid parental leave*. Professional Growth Learning and development programs, plus tuition reimbursement* to support your career journey. Additional Perks Free Telemedicine Employee Assistance Program (EAP) Wellness initiatives Paid Community Action Volunteer Hours *Parental Leave and Tuition Reimbursement are available after one year of service. Advia offers a bilingual premium for this...