Gregory Poole Equipment Company
Wanchese, NC, USA
SV SERVICE ADMINISTRATOR PRIMARY FUNCTION: This position provides key support for service customers' satisfaction and maintains vital administrative operational responsibilities for the entire branch. DIMENSIONS: ESSENTIAL DUTIES: • Sets up new customer, customer updates and machine pop information. • Identifies and routes appropriate warranty documents to the warranty department. • Applies contractor invoices to work orders and assist with contractor invoicing. • Issues, codes, approves and receives purchase orders using on-line system. Bills outside purchases to work orders. • Opens, reviews, updates, and closes work orders. • Assist in ensuring service and parts areas are neat and clean. • Verify time accuracy and make corrections as needed (wip & non wip). Provides ongoing coaching to Technicians regarding errors. • Calculates meal and outside purchase expenses. Maintains Concur expense accounts, bills to work orders, codes for payment and routes to Service...