KEMBA Financial Credit Union
Pickerington, OH, USA
Title: Senior Member Services Representative
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
Objective
The Senior Member Services Representative provides the main level of sales support and acts as a mentor to other Member Service Representatives. This position is responsible for achieving departmental standards, sales goals, and tracking sales activity.
Duties and Responsibilities
Motivates staff to cross-sell services, provides referrals, and promotes automated services
Provides feedback to sales staff and Branch Manager
Ensures Member satisfaction by implementing a system to address Member complaints and resolve account-related problems
Proactively offers new services for existing Members and non-Members:
Initiates outbound telemarketing activities that will result in the acquisition of qualified new memberships and an increased level of products/services utilization by all Members
Qualifies and originates loan and...