Integral Consulting Services
Washington, DC, USA
Position Title: Help Desk Manager Location: US-DC-Washington Job ID: 5251 # of Openings: 1 Category: Information Technology Clearance: Secret Clearance Status: Active Type: Regular Full-Time Overview: The Help Desk Manager supports TSA’s Trusted Operations, Maintenance, Cybersecurity, Assurance, and Technology (TOMCAT) operational continuity, service excellence, security, and adaptive IT/OT Operations and Maintenance (O&M) support. Responsibilities: · Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. · Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. · Oversee the daily operation of the service desk including monitoring performance metrics and service level...