2 program assistant jobs found

Support Specialist   Overview As a Support Specialist, you will be a crucial point of contact for our customers, providing expert application support and ensuring their satisfaction. You'll handle complex inquiries, contribute to our knowledge base, and act as a vital link between our customers and internal teams, helping to maintain strong relationships and drive continuous improvement. What you will be doing Provide prompt, professional, and courteous assistance to customers via phone, email, chat, or in-person. Address customer inquiries, complaints, and requests, ensuring customer satisfaction and positive experiences. Maintain in-depth knowledge of the company’s products or services to provide accurate information and guidance to customers. Stay updated on product updates, promotions, and new offerings to inform and assist customers effectively. Identify and resolve customer issues, complaints, or concerns in a timely and efficient manner. Collaborate with...

JOB SUMMARY The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience. JOB FUNCTIONS Customer Service: Greets patients in a positive, helpful, and courteous manner. Answers and directs calls to appropriate personnel; takes messages as needed. Directs visitors and physician...