$55,000 - $65,000 yearly
Century Distribution Systems
Glen Allen, VA
Description:
The Customer Operations Analyst works as an independent professional by providing high levels of customer service and support to Century Express customers. The individual can recognize problems and develop innovative approaches and solutions to resolve complex issues. This position actively works to execute the contracted service obligations by delivering operational excellence to Century Express customers. This role requires direct client contact and will support customer strategic goals and objectives related to NVO operations. ESSENTIAL FUNCTIONS AND DUTIES: OPERATIONS a) Provide operational support for Century Express’ customers by actively engaging in all facets of logistical services offered by Century. b) Manage and drive continuous improvement through strategically identified customer metrics, KPI’s and data. Recommend solutions to customers that deliver value in cost, reliability and speed. c) Analyze customer data and recommend solutions that...