Chubb
Phoenix, AZ
JOB DESCRIPTION The Agency Support Representative will be the first point of contact to support Chubb producers, marketing and underwriting on all types of questions/problems whether it be informational or technical inquiries related to all personal lines business and applications. Primary Job Responsibilities Manage workload by utilizing business and system knowledge which contributes to department's adherence goal. Meet target results for responding to calls and emails to ensure timely, accurate and professional service. Follow established Agency Support workflows and procedures Assist agents/producers with navigation/technical issues in quoting systems, their agency management system and all agency portal applications Onboard and maintain agency administrators on the agent portal. Accurately record all outstanding inquiries in a database until completion. Escalate inquiries not resolved within the allotted time period and follow up with customer weekly until...