County of Riverside
Riverside, CA
The Riverside County Information Technology (RCIT) department has an opportunity for two IT User Support Technician III (UST III) positions to support Customer Field Services in Riverside. The UST III serves as a senior technical resource, providing advanced desktop and field support across a large, distributed enterprise environment. This role requires proven expertise in troubleshooting hardware, software, and connectivity issues, as well as guiding users on operating systems and departmental applications across tablets, smartphones, laptops, and desktops. The position acts as an escalation point for complex technical and customer service challenges, ensuring timely resolution and recommending process improvements to enhance service delivery. Additional responsibilities include mentoring and training junior staff, creating clear documentation, and supporting Windows systems and associated peripherals. The ideal candidate is a seasoned IT professional with deep technical...