ASC Engineered Solutions
Vancouver, WA, USA
Position Title: Customer Service Representative Department: Customer Service Employment Type Full Time Location: Vancouver, WA - Distribution Center Workplace Type: Hybrid Reporting To: Heidi Bolding Compensation: $20.00 - $34.00 / hour Customer Service Representative The Customer Service Representative (CSR) in coordination with our outside sales team is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining ASC’s reputation for excellence. How You Will Help Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution. Assist customers with product and service-related questions, technical issues, and account management. Resolve customer complaints and concerns with patience, empathy, and...