OU Health
Oklahoma City, OK, USA
Position Title: Director, IT Service Management Department: IT Support Services Job Description: General Description The Director, IT Service Management will develop a team of ITSM professionals to develop standards, procedures, and policies to ensure infrastructure technology and application systems are maintained, enhanced, and supported in accordance with ITIL best practices. The position will ensure efficient operations of IT systems including those supporting on premise or cloud-based applications through continual improvement of service management processes based on measurement and analysis of key metrics. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Establish standards for use and consult on implementation and upgrade of systems and ITSM software solutions used by and in...