Sleep Management, LLC dba Viemed
Rockford, IL
Sleep Management, LLC dba Viemed Customer Service Representative Job Category: Lehan Drugs, Inc. Requisition Number: CUSTO003631 Full-Time Key Responsibilities Provide Exceptional Customer Service: Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience. Maintain a Welcoming and Organized Retail Environment: Ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients. Collaborate with Patient Care Team: Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up. Accurate Data Entry: Input customer demographic information into the Brightree system for new walk-in patients, ensuring...