Hugh Chatham Memorial Hospital
Oak Brook, IL
Department: 12702 Enterprise Corporate - Patient Access & Care Team: IL/WI Support Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Primarily Monday through Friday but may need to work some weekend days. Working hours are from 7am to 7pm CST so schedule will fall in those times. Pay Range: $25.30 - $37.95 Major Responsibilities: Previous experience in Forecasting and capacity planning. 1-2 years of experience in Realtime workforce management required. Experience in programs like Genesis, NICE or tableau wanted! Personnel Resource Management Utilizes call center management tools to monitor and manage real time call queues, wait times, service levels, abandonment rates, and other call statistics. Reviews daily schedule to anticipate coverage issues. Takes the appropriate actions to staffing coverage...