Sherwood Construction
Tulsa, OK
Great technology support should feel simple, responsive, and dependable. Sherwood Companies is seeking a Helpdesk Manager to lead frontline support and deliver a consistent technology experience across office and field operations.
This is a hands-on leadership role for someone who develops people, creates accountability, and builds a field-obsessed support culture. The Helpdesk Manager will ensure the team understands that IT exists to enable the business, keep employees productive, and remove barriers for jobsites and office teams. The role will set the standard for customer communication, ticket execution, ITSM, asset management, change control, knowledge management, and continuous improvement.
Duties/Responsibilities:
Under supervision, responsibilities will include but are not limited to the following essential functions:
Lead, coach, and develop the helpdesk team, setting clear expectations for customer service, ownership, communication, performance,...