Chubb
O'Fallon, MO
JOB DESCRIPTION Role Summary As a Small Business Help Desk Representative, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery environment (NICE CXOne Phone Platform). You will serve as the first point of contact for both external and internal customers, handling a wide variety of requests and providing first-level technical assistance and problem-solving over the phone. Strong phone skills are essential - you will be expected to manage incoming calls efficiently, respond professionally, and resolve issues accurately and promptly. Critical thinking is a foundational requirement of this role. You will need to analyze customer inquiries, assess urgency and complexity, and triage requests based on training and established protocols. A critical differentiator for success in this role is the ability to quickly absorb and apply training materials, onboarding resources, and team-provided...