Diné Development Corporation
Washington, DC
Job Title: Tier 3 Service Desk Lead Location : Washington, DC Position Type: Full time Req ID: JR100147 Description: The Tier 3 Service Desk Lead provides advanced technical leadership and serves as the highest escalation point for enterprise IT service desk operations supporting DOC OCIO systems and users. This role is responsible for advanced troubleshooting, root cause analysis, systems administration, automation, and technical oversight of complex infrastructure and identity management services. *This position is contingent upon contract award.* Responsibilities: Serve as the lead technical escalation authority for complex enterprise IT incidents and problems. Perform advanced troubleshooting and administration across Microsoft 365, Azure, Active Directory, and enterprise infrastructure environments. Lead root cause analysis and long-term remediation activities for recurring operational issues. Administer identity and access management...