3 operational excellence manager jobs found

Description: Position Summary Viken Detection is seeking an experienced and hands-on Technical Service Manager to lead our service and support operations for advanced X-ray imaging and radiation detection systems. This role is responsible for ensuring exceptional customer support, driving service excellence, managing technical escalations, and leading a team dedicated to supporting our customers worldwide. The ideal candidate is a strong technical leader who can effectively bridge customer needs with engineering solutions, improve service processes, and help maintain the high performance and reliability standards expected of Viken's product portfolio. Responsibilities Lead and manage Technical Support and Service personnel to ensure timely resolution of customer issues. Serve as the primary escalation point for complex technical and product performance issues. Partner closely with Engineering, Manufacturing, Quality, and Product Management teams to troubleshoot and resolve...

The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI Customer Service Standards. This role requires...

At Waltham Pest Services , our Customer Service Representatives are often the first connection customers make with our team—and that makes this role incredibly important. As New England’s original pest control provider, we’re committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have. If you enjoy helping people, thrive in a fast paced environment, and want to be part of a company that values its employees as much as its customers, you’ll feel right at home here. We are currently seeking a Customer Service Representative . This position will be located onsite in our Natick, MA branch. Responsibilities As a Customer Service Representative, you’ll help customers feel heard, supported, and confident in the solutions we provide. You’ll guide them through scheduling, answer questions, and ensure they receive the exceptional service Waltham is known for. You’ll work closely with our branch...