The Fagan Company
Kansas City, KS
About Us:
We provide comprehensive mechanical contracting and maintenance services for commercial, industrial, and institutional projects. Our expertise includes office buildings, hospitals, colleges and universities, telecommunications, schools, warehouses, industrial facilities, and more.
Job Summary:
Job Summary: EMCOR Service Fagan has an immediate opportunity for an experienced Service Dispatcher at our Kansas City, KS headquarters.
Essential Duties & Responsibilities:
Dispatch & Scheduling · Receive and manage incoming service requests from customers via phone, email, and other communication channels. · Schedule and dispatch technicians for service calls, preventive maintenance visits, and emergency service requests. · Monitor technician schedules and job progress throughout the day to maximize efficiency and customer satisfaction. · Coordinate workflow and make schedule adjustments as needed to address changing priorities and urgent service needs. ·...