Cigna
Rochester, NY, USA
Express Scripts is currently seeking a Customer Service Senior Representative. In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems. RESPONSIBILITIES: Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy. Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service. Work with various staff, departments, and...