Mele Associates, Inc
Rockville, MD
MELE Associates, Inc Job Category: Information Technology Requisition Number: HELPD002273 Full-Time Rockville, MD 20850, USA Job Details Description Job Details Description MELE Associates, Inc. is seeking a motivated, customer-focused Help Desk Technician to provide technical support and troubleshooting services to our on-site and remote personnel. Serving as the primary point of contact via phone, email, and instant messaging, you will deliver responsive Tier I/II support, resolve technical issues within established service level agreements (SLAs), and uphold our high customer service standard. ESSENTIAL FUNCTIONS Incident Management & Technical Support: Serve as the first point of contact to troubleshoot and resolve Tier I and Tier II incidents across desktops, laptops, mobile devices, network printers, VoIP systems, and peripherals. Ticketing & SLA Adherence: Manage the full lifecycle of support tickets —logging, categorizing, updating...