Archimedes
Brentwood, TN
Overview Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Representatives. This position is responsible for delivering excellent service to members utilizing processes and technology within a call center. If you are dependable with strong problem-solving and customer service skills apply now! This is an in office position. Responsibilities Ensures all customers receive an excellent level of customer service. Handling front-line inbound and outbound member calls, with the ability to quickly gain a deep understanding of Archimedes' services and customer needs. Follows established procedures, processes, and standards for production, productivity, quality, and customer-service. Meets performance targets for speed, efficiency, and quality. Analytical - Can analyze a situation and understand quickly what the implications are to other groups within Archimedes. Uses intuition to make decisions that...