Heartland Technology Group
Little Chute, WI
Heartland Technology Group Description:
Position Summary: The Delivery Support Specialist role is primarily responsible for ensuring efficient and smooth day-to-day operations of the delivery team processes and projects. This individual works closely with multiple Team Leads, Solutions Consultants, and business units to schedule, coordinate, and help progress opportunities. Roles and Responsibilities/ Essential Functions: Collaborate with Inside Sales and Accounts Receivable (AR) departments to monitor the business unit service intake boards and new delivery service engagements. Monitor and respond to requests for presales support and work with the delivery team to assign resources. Provide scheduling and collaboration support. Quote services sold/supported by business units, where appropriate. Ensure accurate margin, pricing, and descriptions of product when quoting to clients. Monitor contract and license expiration dates sold/supported by delivery service team...