STULZ Air Technology Systems, Inc.
Dayton, OH, USA
SUMMARY: The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors problems using applicable systems and tools. In addition, Help Desk Technicians may coordinate with other teams or departments to resolve user problems. Works under moderate supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES: Install operating system and company applications on new computers. Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc. Configure and support shared mini-computer stations. Provide user and technical support for on-premises, and remote employees. Responsible for VPN account setup/management and support. Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations. Utilize Active Directory Group Policy to...