STULZ Air Technology Systems, Inc.
Frederick, MD, USA
Summary: Responsible for ensuring accuracy in the order management process, including verifying order details, preparing correspondence, resolving customer/rep issues, and managing inquiries. This role also provides freight/lead time quotes, and processes change orders. Hybrid with 1 in office day per week required. At least 2 full weeks of in house training is required. Essential Duties and Responsibilities: Order Management Manage quote status, confirmations, changes, and tracking in SAP and Cyberselect. Work with the contracts team to resolve discrepancies. Perform SAP transactions for orders, shipments, and returns. Review and validate Order Processing Level I output. Customer & Sales Support Communicate order status, shipping details Assist as needed with lead times quotes, and freight quotes. Support sales representatives and channel partners with accurate and timely updates. Resolve or escalate customer/rep inquiries and complaints...