Shentel
Waverly, IA, USA
Job Summary: Responsible for all aspects of the Shentel Cable field operations. Supervises and direct assigned technicians, installers and repairman Primary function is maintaining network integrity by provider superior customer service in the installation and repair of customer voice, CATV and internet access services. Secondary function is the support of special projects. Duties and Responsibilities: Essential Monitoring and efficient management of customer service orders and the field staff that supports the resolution of these service orders. Support regional field operation supervisors' and technicians needs. Materials, tools, training, planning and prioritization. Staff is local and remote, requiring unique skills to support a widely distributed staff. Support development, implement, and manage a preventive maintenance program. for all Shentel Cable, voice, CATV and network internet access. Diligently monitor and manage network performance. Review and...