Harris Local Government Solutions Inc.
Augusta, GA
Support Analyst Harris Local Government - Remote The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems. A Support Analyst will provide application support to customers including answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the customer. Core responsibilities of the position include, but are not limited to, the following: • Technical phone support to customers. • Diagnosing software issues and bugs, working with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner. • Learning, understanding, implementing and training on a variety of software applications. • Identification and communication of additional revenue...