5 lab technician i jobs found

The Support Desk Intern is a customer service-oriented technical support professional responsible for providing hardware and software support to end users in a desktop, server, and infrastructure environment. This role requires strong analytical, troubleshooting, and communication skills, as well as a commitment to exceptional customer service, teamwork, and continuous improvement. This is a Summer Internship that would run for 10+ weeks and has flexible start and end dates. To facilitate training and development, this internship is expected to be completed in-person at Actus’s Eden Prairie, MN office.     ESSENTIAL DUTIES and RESPONSIBILITIES:   Provide Tier I technical support, including troubleshooting and resolution of desktop software, workstations, peripheral equipment, and system-related issues. Support common business and productivity software (e.g., Microsoft Windows, Office 365). Manage and maintain the support desk application and ticket queues,...

What you'll Do: This role ensures service expectations are consistently met for assigned accounts by serving as the primary liaison between customers and internal partners, including Business Development, Operations (warehouse and transportation), and support teams. Drive operational objectives by contributing insights and recommendations to strategic plans and reviews; preparing and executing action plans; implementing productivity, quality, service, and performance standards; resolving issues; completing audits; identifying trends; and implementing system and process improvements Meet departmental financial objectives by forecasting requirements; preparing annual and quarterly budgets; monitoring expenditures; analyzing variances; and initiating corrective actions Recommend and implement procedural, policy, technical, and process improvements by partnering with Operations, customers, and internal support teams Serve as a customer point of contact and "face of...

Job Summary Using problem solving, communication and interpersonal skills, along with patience, a friendly attitude and ability to work in a team environment. Must have strong technical understanding of technology, including various hardware, software and networking systems being supported. Job Responsibilities: • Uses talent to contribute to company objectives, works on large, complex and significant incidents, problems and projects, acts independently and defines new methods and procedures, may direct or supervise others and help mentor more junior employees. • Incident Management • Respond to Incident Tickets of unplanned events based on ITIL concepts • Track (Who, What, When, Where, Why & How) • Adhere to KPI/SLAs set forth by management • Triage (Work or Move) using knowledgebase articles • Escalation team in the hierarchy • Handle complex technical support questions • Solve crucial problems that need more time and attention • In-depth technical knowledge and expertise •...

Job Summary: Using problem solving, communication and interpersonal skills, along with patience, a friendly attitude and ability to work in a team environment. Must have strong technical understanding of technology, including various hardware, software and networking systems being supported. Job Responsibilities: • Basic professional concepts, Tier I personnel respond to requests received through email, web sites, via phone, walkup or chat. Support for basic user issues, solving problems and fulfilling service desk request that need IT involvement. If no solution is available, Tier I personnel escalate incidents to tier II. Following standard practice, normally receives detailed instructions on all work, requires no previous experience. • Incident Management • Respond to Incident Tickets of unplanned events based on ITIL concepts • Track (Who, What, When, Where, Why & How) • Adhere to KPI/SLAs set forth by management • Triage (Work or Move) using knowledgebase articles • PC...

InComm Client Support Specialist II US-UT-Sandy Job ID: 2025-17129 Type: Full-Time # of Openings: 1 Category: IT - Administration InComm Payments Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.   InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we...